Interpersonal communication
Dimensions include increased:
> interactivity of the communication
> social presence of the communicators
> relevance of the messages
| Interactivity
dimension |
Conventional
tailoring |
Agent-based
tailoring |
| (1)
complexity of choice available |
User
answers specified questions of multiple choice or short answer |
User
can enter open-ended questions or answers (although limited by what
agent can understand) |
| (2)
effort required of users |
Generally
point-and-click or entering one word |
More
effort required to enter text or open-ended responses |
| (3)
responsiveness to user |
Provides
some feedback such as when user doesn't provide an answer or a valid
response |
Provides
more types of feedback such as clarification requested by user, or
through graphical expressions |
| (4)
monitoring information for the user |
Uses
answers to build a user profile |
Uses
answers and feedback to build profile, can keep track of time and
other user interactions |
| (5)
ease of adding information |
System
sends messages based on user profile |
User
can request different kinds of information based on personal preferences
communicated to agent, agent "learns" user profiles and models |
| (6)
facilitation of interpersonal communication |
Must
use another channel (such as email, phone, or chat room) |
Provides
some communication with agent, can relay other messages |