AEJMC
Public Relations Division Annual Report - 2001-2002

Submitted by William Thompson, Division Head

June 14, 2002


1. Current Officers


Division Head: William Thompson, Louisville
Immediate Past Head: Pamela G. Bourland-Davis, Georgia Southern
Vice Head: Kenneth Plowman, San Jose State
Vice Head Elect: Patricia Curtin, North Carolina
Research Chair: Kirk Hallahan, Colorado State
Teaching Chair: Daradirek Ekachai, Marquette
PF&R Chair: Derina Holtzhausen, South Florida
Secretary: Shannon Bowen, Houston
Elected Delegate: Kathy Fitzpatrick, Florida
Appointed Delegate: Teresa Mastin, Middle Tennessee State
Membership
  • National Chair: Laurie Wilson, BYU
  • Florida Chair: Kathy Fitzpatrick, Florida
  • National Student Chair: Michael Palenchar, grad student, Florida
    Professional Liaison: Lisa T. Fall, Tennessee
    Graduate Student Liaison:
  • Carolina Acosta-Alzuru, Georgia
  • Karyn Ogata Jones, grad student, Georgia
  • Cassandra Gajkowski, grad student, North Carolina
    Roschwalb Award Chair: Sandhya Rao, Southwest Texas State
    Kaiser Awards Chair: Brigitta Brunner, Northern Iowa
    Nominating Committee:
  • Pamela G. Bourland-Davis, Georgia Southern
  • Charles Lubbers, Kansas State
  • Meta Carstarphen, North Texas
    Editor, PR Update: Susan Gonders, Southeast Missouri State
    Editor, Journal of PR Research: Linda Hon, Florida
    Editor, Teaching PR: Linda Morton, Oklahoma
    Web-ster: Kirk Hallahan, Colorado State


    2. AEJMC Demographic Information

    Form attached


    Research

    3. Research Activities Analysis

    3a. Research Strengths

    The public relations division continues its broad-based excellence in stimulating and supporting research activities among our members and in the profession. Our division members, stimulated by our four competitive research competitions, filled five programming slots of refereed research covering a wide variety of topics and encompassing an equally wide variety of research approaches. (A complete list of presented paper is contained in the appendix).

    In addition, the division continued its financial and editorial sponsorship of the Journal of Public Relations Research and our division's refereed monograph, Teaching Public Relations. A complete table of contents for JPRR is contained in item 22 below, and a listing of articles presented in TPR is in item 14a.

    The division is justifiably proud of the efforts it has made in going beyond our in-conference programming and publications. An entirely new initiative this year was what we have designated "in-situ research." The in-situ program was stimulated during our Phoenix research forum when members commented on the long delay between when research was conceived, and when it was finally published. They perceived that in the years-long interval fellow researchers lost insights and collaborators that might have informed their own research. To help alleviate this, newsletter editor Susan Gonders agreed to devote a quarterly column to allow researchers to discuss research they were conceptualizing, what division head William Thompson called an op-ed page for research.

    The response to the first three in-situ articles has been very rewarding. For instance, Derina Holtzhausen's in-situ article arguing for a new mass media model provoked responses from three European professors, who told Holtzhausen of their research that complemented her model.

    The division's other major supplemental research activity this year was its pre-conference research forum, "The Intersection of Research and the Profession in Public Relations." This year's session was devoted to exploring a wide variety of research methodologies; the supporting mechanisms of research, including funding, legal issues and time management; and the interlocking relationships between practitioners and academicians in sustaining the research function.

    Pre-conference coordinators Lou Falk, Carolina Acosta-Alzuru and graduate student Cassandra Imfeld Gajkowski developed programming that will involve professors, professionals looking to connect with academic research, and graduate students who are designing their dissertation research. The agenda for the pre-conference is contained in item 21 below.

    3b. Research Weaknesses

    Research chair Kirk Hallahan noted several mechanical difficulties in the division's long-standing research practices. For instance, the cooperative research between faculty and students presented continuing difficulties in maintaining the division's three distinct categories of faculty-only, faculty-student, and student-only research prizes. Using these categories made it difficult to directly compare entries, particularly in the joint faculty-student research, where there may be varying levels of participation among the student co-authors. He recommended presenting more details in the call for papers next year.

    Hallahan also detected problems concerning individuals submitting multiple entries in single research categories. For instance, one joint faculty-student team submitted three papers, capturing first and third-place in the same category. He has suggested that the division should reserve the right to limit the number of entries each presenter or team the number of presentations in the same category (faculty, joint faculty-student, and student).

    Finally, Hallahan noted that the division' research competition received fewer submissions than it did in 2001. Several potential submitters indicated that the time frame of ICA in Seoul may have depressed the number of entries for this conference.

    4. Faculty Research Paper Submissions

    Total Faculty Research Submissions: 38*
    Acceptances: 21
    Presentation Sessions (3): 16 -- 42%
    Scholar-to-Scholar Session: 5 -- 13%
    Acceptance Rate: 55%

    *Includes Joint Faculty-Student Papers (8)

    5. Student Research

    Total Student/Joint Faculty-Student Submissions: 11
    Acceptances: 4
    Acceptance Rate: 36%**

    **Joint Faculty-Student Papers are included in faculty total (8 out of 38).

    A total of 10 of the 25 paper slots are devoted to student work

  • 4 in student-only paper sessions
  • 4 in joint faculty-student paper session
  • 2 in Scholar-to-Scholar Session (joint faculty-student papers)

    Overall acceptance rate for both categories: 25 papers out of 49 submissions -- 51%

    6. Overview of Judging Process

    Research chair Hallahan used the standard AEJMC paper judging sheet, and judges were given the option to download the judging sheet from the PRD web site and to give word processed responses. The goal was to encourage judges to provide written comments. About six of the 25 judges chose this option. The judging form is presented at the end of this report.

    Submitted papers were scored using three separate measures: the mean of scores for the 12 items on the standard sheets, the mean scores of ratings (5-point scale) and the rankings (adjusted to a 5-point scale). The three scores, all based on a 5-point scale, were then averaged to compute an index score to determine overall rankings. Papers were combined in a single ranking, and the highest faculty only, joint faculty-student and student-only papers were selected based on their overall rankings.

    7. Judges, Research Papers Competition

    Total judges: 25. The judges reviewed 6 papers each. Their names and affiliations follow:

    Kirk Hallahan, Colorado State (Research Papers Competition Chair)

    Carolina Acosta-Alzuru, Georgia
    Linda Aldoory, Maryland
    Bill Adams, Florida International
    Lois Boynton, North Carolina-Chapel Hill
    Glen Broom, San Diego State
    Brigitta Brunner, Northern Iowa
    John DeSanto, Central Oklahoma/Oklahoma State-Tulsa
    Daradirek Ekachai, Marquette
    Louis Falk, Youngstown State
    Lisa Fall, Tennessee
    Alan Freitag, North Carolina-Charlotte
    Joye Gordon, Kansas State
    Margarete Hall, Florida
    Linda Hon, Florida
    Katherine Kinnick, Kennesaw State
    Dean Kruckeberg, Northern Iowa
    Karen S. Miller, Georgia
    Ken Plowman, San Jose State
    Shirley Ramsey, Oklahoma
    Sandy Rao, Southwest Texas State
    Bonnie Riechert, Tennessee
    Kathy Rowan, George Mason
    Theresa Russell, Millersville
    Don W. Stacks, Miami
    Andi Stein, Cal State Fullerton
    James Terhune, Florida
    Laurie J. Wilson, Brigham Young

    8. Other Refereed Competitions

    The division made a call for papers specifically asking for research into teaching. Following are the results of the call:

    Total Teaching Submissions: 15
    Acceptances: 6

  • Presentation Session: 4 -- 26%
  • Scholar-to-Scholar Session: 2 -- 14%

    Total Acceptance Rate: 40%

    The teaching paper competition was conducted by the division's teaching chair, Daradirek Ekachai. The evaluation instrument was a modification of the AEJMC form. The judges created summary scores, and used the overall ratings and rankings as well to establish a hierarchy of top papers. The four top papers were placed into the presentation session, and the two next-highest ranked papers were slotted into the scholar-to-scholar session. The evaluation form is included at the end of the report.

    The judges read five papers each. Their names and affiliations follow:

    Bonita Neff, Valparaiso
    Chuck Lubbers, Kansas State
    Kirk Hallahan, Colorado State
    Robert Pritchard, Ball State
    Robert Carroll, Southern Indiana
    Lisa Fall, U of Tennessee-Knoxville
    Susan Gonders, Southeast Missouri State U.
    Coy Callison, Texas Tech
    Ann Knabe, U of Wisconsin-Whitewater

    9. Faculty/Student Research Awards

    Four categories of papers will be recognized this year; and winners within each category will present their papers on panels with these designations: At this time, Worldcomm PR Group and the Public Relations Student Society of America have both committed to providing cash rewards for two of the research categories. In the past the IABC Research Foundation and the Arthur Page Society have funded other categories, but additional cash awards have not been confirmed at the time of this report.

    Primary Research-Related Accomplishment

    The division and its members have had a banner year in maintaining a formidable research agenda, and incorporating a significant additional commitment to our pre-conference research summit.

    However, as divisional head, I am particularly pleased with the response to our most innovative program, the in-situ research column. I believe it fills an important gap in our publishing framework. A literature search of journal articles allows us to discover what our colleagues were thinking about two years ago. But it's more difficult to find what people are thinking about researching. That' valuable knowledge, and I feel the in-situ column has helped to speed the flow of important ideas into the conversations, lectures and research of our colleagues.


    Teaching

    10. Curriculum

    The division will present two important panels exploring the scope of the public relations curriculum.

    The division will be primary sponsor of the conference session, "Writing Isn't Everything: Other Skills Needed in PR Education." This session will assemble public relations professionals to enumerate the strategic and analytical skills that are more particular to public relations, and can' be taught in a journalism-based writing curriculum.

    A second primary-sponsored panel will discuss the future of integrated marketing communication, and the curricular implications of changing opinions concerning the demarcations between advertising, public relations and marketing.

    11. Leadership

    Two of the division's panels will culminate multiple years of directed programming into neglected areas of public relations pedagogy with a capstone panel on teaching.

    The division will be the primary sponsor of "Theory Across the Curriculum," a panel that will explore methods for integrating communication theory into public relations survey and methods courses. This culminates four years of programming, during which time the division has presented formative assessments of public relations theory. This panel now transfers many of those discussions into practical classroom skills by assembling several presenters from the earlier sessions so they can share their teaching tips.

    The division is a secondary sponsor of "Teaching PR Ethics," which sums up three years of programming into ethics with a practical session on integrating ethics into classroom sessions.

    12. Course Content and Teaching Methods

    Linda Morton published "How We Teach Graphic Design to Public Relations Students" in Teaching Public Relations, the refereed monograph that Morton edits for the division.

    13. Assessment

    No programs on assessment presented at this conference.

    14. Teaching Accomplishments/Research Into Teaching

    14a. Use of Newsletter

    The division's newsletter is the vehicle by which our refereed monograph, Teaching Public Relations, is distributed. With Linda Morton's first full year in the editor's position, the division has returned to its three-times-yearly publication schedule. The titles of this yearŐs articles follow:

    In addition, the divisional newsletter featured Kirk Hallahan's "In-Situ Research" essay, "A Time-Centered Taxonomy for Campaign Planning," which introduced a new pedagogical model to help students in campaigns courses have a more realistic classroom experience.

    14b. Research Efforts Related to Teaching

    The division made a call for papers specifically asking for research into teaching. The top four papers will be presented in a research panel, and two more teaching papers will be showcased during a scholar-to-scholar session. The titles of the competition's winning entries:

    In addition to the research presentation, teaching chair Ekachai is preparing a pre-conference session titled "Teaching and Publishing: Getting Them Both Done."

    14c. Comparison of Teaching Activity With Previous Years

    The division rotates its pre-conference forum between teaching and research. After a successful session last year entitled "Teaching Public Relations and Always Learning," which over 50 division members attended, this year's pre-conference is devoted to research. However, as noted above, the division has returned to its three issues annually of "Teaching Public Relations," and has maintained all other aspects of its teaching activities.

    14d. Most Significant Teaching Accomplishment

    The division's most significant accomplishment this year is the culmination of multiple-year programming efforts, during which time the division has examined what were felt to be neglected areas of focus within our field - theory and ethics. This year's programming provided a capstone for those programming efforts with panels devoted to practical steps for integrating those subjects into classroom, and innovative teaching tactics for making them come alive for our students.


    Professional Freedom & Responsbility

    The public relations division continued to focus on PF&R issues through its cooperation with several other AEJMC divisions, and maintained its commitment to examine each of the PF&R issues through in-conference and out-of-conference programming and activities. This year, PF&R chair Derina Holtzhausen assisted in developing six of the division's panel discussions representing PF&R issues. Additionally, division head William Thompson has been very gratified by the response of individual officers in implementing the public service initiatives that he described in his annual goals as "value-added" membership.

    15. Free Expression

    A Miami conference panel, "Bridging the Gulf from Cuba to Afghanistan: U.S. Public Affairs and Its Media Coverage," will examine the role of propaganda in government and foreign policy. This has become more important in the wake of the war on terrorism, in which the U.S. government decides which information to withhold for security reasons and which to disseminate to advance its purposes. The PR division was the primary sponsor of this panel, co-sponsored with the mass communication and society division.

    16. Ethics

    The division was a secondary sponsor and provided panelists for a conference session titled, "Teaching PR Ethics." This panel supplements last yearŐs session that examined historical and philosophical issues of ethics in public relations by discussing ways in which public relations ethics can be integrated into undergraduate and graduate preparation for future practitioners and scholars.

    The division's research journal, The Journal of Public Relations Research, also published an article, "Toward an Ethical Framework for Advocacy in Public Relations," that explored the topic for our division's members. This topic of public relations practitioner as the public's advocate within an institution has been a theme of convention programming during each of the past two years.

    17. Media Criticism and Accountability

    Two Miami conference panels explore the way in which public relations practitioners may change important perceptions in the public agenda through their efforts.

    The PR division is primary sponsor of "Marketing Medicine to the Masses: When Healthcare Promotions Become Medical Advisers." The panel will explore how pharmaceutical companies' public relations activities and advertising dollars intersect with media managersŐ budgets to warp attention to certain medical conditions and transfer health care advice from doctors to advertisements and media placements.

    The public relations division was the primary sponsor for another Miami conference panel titled "Communicating about Physical Hazards." It explored issues of risk communication, and how differences in the effectiveness of public relations tactics heightens the perceptions of the danger from certain individual and public safety concerns, even if other hazards might actually threaten public health more and might be more easily remedied.

    Our division's PF&R chair, Derina Holtzhausen, along with Rosina Voto, wrote an article dealing with this area, ŇResistance from the Margins: The Postmodern Practitioner as Organizational Activist," which was published in the division's research journal.

    18. Racial, Gender and Cultural Inclusiveness

    The PR division once again committed significant resources, both as a division and as individual members, to fulfilling its PF&R charge in this area. As in the past several years, we have again focused on cultural issues particularly relevant to our conference city.

    Befitting our Miami conference location as the gateway to Latin America, the PR division is the primary sponsor of a panel titled "Segmenting the Spanish-Language Media Market." Co-sponsored with the media management and economics division, the panel will bring together professional and academicians to examine the nuances of Spanish-speaking consumers from disparate areas and cultures so as to plan more sensitive and effective public relations and advertising campaigns.

    The division will explore another dimension of this topic during the division's annual luncheon. This year's speaker will be Vivian Pinto Hirsch, Latin America regional president of Edelman Worldwide Public Relations.

    The division also devoted itself to this PF&R goal in out-of-conference settings. At the AEJMC Southeast Regional, the PR Division sponsored a panel on "Attracting and Retaining Minorities: a Graduate Student and Faculty Perspective," examining how to increase diversity in the field.

    Further, the division's individual members put their money where their convictions were. Twenty-two members of the public relations division contributed to the Inez Kaiser Graduate Student of Color Awards Program, which pays the AEJMC and public relations division dues and conference fees for domestic and international graduate students of color.

    Twenty minority students will receive the opportunity to attend the Miami conference and be members of the AEJMC this year as a result of the contributions of our individual members to the Kaiser program. Other divisional members contributed to the Susanne A. Roschwalb Grant for International Study and Research, which awarded a grant to Jae-Hwa Shin of the University of Missouri-Columbia. Her study will conduct in-depth interviews of public relations professionals and journalists in Korea and the United States to identify the conflict management strategies of media relations in different cultures.

    The division's journal made an impressive commitment to research in this area with many articles during the past year concentrating on racial, gender and cultural inclusiveness. A partial list follows:


    19. Public Service

    The division made a major commitment this year to provide more value and service to graduate students, a contribution that we have extended to other divisions. North Carolina graduate student Cassandra Imfeld Gajkowski headed a task force examining how graduate students could perceive higher rewards from joining AEJMC and attending the conference. Gajkowski and Georgia professor Carolina Acosta-Alzuru, the divisionŐs graduate student liaison chair, assembled a pre-conference program called "The ABCs of AEJMC," which will inform graduate students how they can maximize their AEJMC membership at the conference, in their graduate education and in their eventual job search. The division has extended the invitation to the "ABC's session to all the other divisions' graduate students through the Graduate Student Interest Group and personal communication to division and interest group heads.

    The efforts of national student membership chair Michael Palenchar, a graduate student at the University of Florida, completed these efforts. Palenchar conducted a study of student attendance patterns for the AEJMC conference, which found high participation from larger institutions, but lower attendance from smaller universities. He and 30 graduate students developed an e-mail and phone tree and compiled a list of presidents of graduate student associations in communication departments, and sent them information about the value of AEJMC.

    National membership chair Laurie Wilson, former BYU department chair, supplemented this strong push with recruitment letters to department chairs and deans encouraging them to recommend AEJMC membership to their younger faculty members. Florida professor Kathy Fitzpatrick mounted a similar effort to professors at southeastern universities that highlighted the low out-of-pocket cost because of the regional location of this yearŐs conference.

    We've extended this idea of value-added membershipÓ to our current members too, by divisional "webster" Kirk Hallahan's efforts to enlarge the membership service elements of our web site. The site, which already contained a outstanding collection of resources for public relations faculty and practitioners, now lists current faculty vacancies. By November, even before the hiring rush had started, 36 schools had posted 38 openings on the site.

    We have also tried to make the professors' conference experience more valuable by continuing our division's identification campaign, with PRD stickers issued to our members so individuals can identify fellow members. Following up on our very successful "I'm So Cited" social honoring the division's most productive researchers, the division this year will sponsor a "Yearbook Signing Party" social. With a goal of increasing contact and cohesion among younger and senior scholars, the event will encourage divisional members to get the signatures of PRD panelists at the conference. One of those signatures will be the key for a prize giveaway during the social.

    The division has also continued its engagement with major professional groups in our field. We have extended invitations to the pre-conference sessions and our social, to members of the South Florida PRSA chapter and have included them as panel members in the pre-conference programming.


    20. Non-member invited convention speakers: 24

    Roger Simpson, Dart Center for Journalism and Trauma
    David Handschuh, New York Daily News
    Meg Moritz, University of Colorado
    Brian Hoey, U.S. Air Force
    Carl Juste, The Miami Herald
    Robert Pritchard, Ball State University
    Thomas Duncan, University of Colorado
    Roseanne Riske, Communique Group
    Ginette Archinal, Cary Family Healthcare
    Rob Doughty, Burger King
    Janet Maizner, Edelman Worldwide
    John Elsasser, PRSA
    Juanita Darling, University of North Carolina
    Adriana Grillet, Radio Unica
    Daniel Shoer-Roth, El Nuevo Herald
    Tom Bivins, University of Oregon
    Eileen Dunn, Office Depot, Inc.
    Jonathan A. Mayer, Perry Ellis International
    Isobel Parke, Jackson Jackson Wagner
    Joanna D. Wragg, Wragg & Casas Public Relations Inc.
    Vivian Pinto Hirsch, Edelman Worldwide
    Ginny Gutierrez, Kresell Maria Travel
    Jean Kelly, Ohio Magazine
    Jeanne Sullivan, Greater Miami Visitor and Convention Bureau


    21. Pre-Convention Activities

    The division is the sole sponsor for a pre-conference activity, which will comprise three panels and nine different roundtables. This year's pre-conference will focus on research. The division has designed the programming to engage faculty members as well as students and practitioners, and the division has asked the local PRSA chapter to participate as panelists and audience. We are particularly pleased with "The ABCs of AEJMC," an introduction to the association for graduate students that was detailed in item 19 above. We have invited other divisions' graduate students to attend that session. The complete schedule of the divisionŐs pre-conference follows:

    Panels


    22. Out-of-Conference Activities

    Quarterly issues of Public Relations Update, the divisional newsletter.

    At the AEJMC Southeast Regional, the PR Division sponsored a panel on "Attracting and Retaining Minorities: a Graduate Student and Faculty Perspective."

    Quarterly issues of Journal of Public Relations Research (contents follow)

    Volume 14, Number 1

    Volume 14, Number 2

    Volume 14, Number 3 Volume 14, Number 4

    23. Primary PF&R Accomplishment

    While the division has continued its impressive commitment to racial, gender and cultural inclusion in its publishing and programming activities, the innovations in public service is one accomplishment that I feel is appropriate to highlight because of the service it may provide to the association.

    The joint efforts of our programming team of vice head Ken Plowman and vice head elect Patricia Curtin; pre-conference coordinator Louis Falk; our graduate student liaisons Carolina Acosta-Alzuru, Cassandra Imfeld Gajkowski and Karyn Ogata Jones; and national student membership chair Michael Palenchar created services that I feel may be appropriate to program each year.

    The pre-conference program, "The ABCs of AEJMC," that Acosta-Alzuru, Gajkowski and Jones developed, is intended to help graduate students discover how to maximize the value of their AEJMC membership and their conference attendance with tips on interviewing opportunities, networking possibilities and strategies for learning the maximum information that will be useful for their studies.

    Falk added to this value by specifically programming one panel, "Mentoring Graduate Students into a Research Agenda," as well as several round tables that help students learn how to partner with faculty and professional mentors during their research. Falk then programmed multiple roundtables that examine both basic research issues and well as very specific research orientations and mechanical issues in planning research that will be useful to both graduate students and faculty.

    Plowman and Curtin then programmed our division's student research paper presentation for the following morning to decrease the financial commitment for financially challenged students who wanted to attend the "ABCs" session.

    Then Palenchar and his team at the University of Florida conducted a study to guide the communication plan and collected e-mail and mail distribution lists to promote the forum. Division chair Thompson extended the invitation to the pre-conference program to the Graduate Student Interest Group, and to all other divisions and interest groups in the association through the association's listserv.

    While the division will still have to evaluate the attendance at the sessions, the new association members generated by the effort, and the response to the program, we feel it may be an important effort for the Council of Affiliates as a whole to become involved in.


    24. Newsletters

    See attached. Online versions.


    25. Divisional Goals

    The division has made significant process toward implementing plans that we hope will yield new members through a "value-added" strategy, and in enhancing internal cohesion among our members with divisional name tags and additional social opportunities at the conference.

    The one unfulfilled goal was Thompson's plan to create a data-base of divisional members' research specialities that would shared with practitioners as a way to encourage joint research and research funding opportunities for our members. However, members of the Institute for Public Relations indicated that this would duplicate an IPR initiative, and so the PRD effort was abandoned.

    Incoming head Ken Plowman has listed three goals for the coming year:

    1. Continue programs division already is supporting with focus on graduate student liaison and integration of senior and junior members of the division.
    2. Develop a competitive papers panel that concentrates on theory.
    3. Revisit the organization of competitive paper panels and gain outside organizational sponsors for those panels lacking such sponsorship. Plowman has suggested that the standing committees could help fulfill these goals by providing models or suggestions related to panels that focus on theory only, rather than the standard five-section research paper where actual studies are conducted.


      Appendix: Papers Judging Form

      See attached.


      Appendix: Papeprs Presented

      Top Student Papers

      • A Content Analysis of the Journal of Public Relations Research and Public Relations Review, 1989-2001
      • Crisis Public Relations: A Study of Leadership, Culture, Demand and Delivery
      • Corporate Reputation as a New Media Agenda Item: Attribute Agenda-Setting and Business News Coverage
      • Distilling Grunig's Situational Theory: A Case Study
      Top Four Faculty Papers
      • Reconciling Multiple Roles: Toward a Model of the Female African-American Public Relations Practitioner
      • An Analysis of Relationships Among Structure, Influence and Gender: Helping to Build a Feminist Theory of Public Relations
      • Leadership and Gender in Public Relations: Perceived Effectiveness of Transformational and Transactional Leadership Styles
      • Fortune 500 Company Web Sites and Media Relations: Corporate PR Practitioners' Use of the Internet to Assist Journalists in News Gathering

      Refereed Paper Session: Focus: Communication Strategies

      • Journalists' Hostility Toward Public Relations: An Historical Analysis
      • Corrective Action After a Crisis: Should Public Relations Require or Request Implementation?
      • In Face of Change: A Case Study of the World Wide Web as a Public Relations Tool for Art Museums
      • Building Business Relationships Online: Relationship Management in Business-to- Business E-Commerce
      Top Joint Student-Faculty Papers
      • Asking What Matters Most: A National Survey of PR ProfessionalsŐ Response to the Contingency Model
      • The Effects of Relationships on Satisfaction, Loyalty, and Future Behavior: A Case Study of a Community Bank
      • Cross-National Conflict Shifting: A Conceptualization and Expansion in an International Public Relations Context
      • New Partnerships for the Poor: A Case Study Advancing Relationship Theory
      Top Teaching Papers
      • Virtual Issues in Traditional Texts: How Introductory Public Relations Textbooks Address Internet Technology Issues
      • Service Learning Integration in a Public Relations Program: A Pedagogy for Skill Development and an Opportunity for Need Fulfillment
      • Public Relations Graduates: A Survey Across Three Institutions
      • Bright Lights, Big Problem: An Active Learning Approach to Crisis Communication
      Scholar-to-Scholar Session
      • PR Educators--The Second Generation. Measuring and Achieving Consensus
      • An Integrated Model of Public Relations Effectiveness
      • Public Relations Orientation: Development, Empirical Testing and Implications for Managers
      • A Cross Cultural Review of Conflict in Media Relations: The Conflict Management Typology of Media Relations in Korea and in the U.S.
      • Third-Party Organization Endorsements and Consumer Evaluation of a Web Store: Do Seal, Customer Testimonials and News Clip Affect Consumers Differently?

    4. Posted July 13, 2002